Just by chance, I read a recent review of Gracie's Corner, my favorite coffee shop. This person wrote:
I ordered a untoasted butter bagel and received a bagel with butter on the side.
The butter was not on the bagel like I expected it to be. Its how I have always
gotten it from other places I've ordered from.
Man, if this is that person's biggest complaint, I'd say they're doing pretty well.