I hired the same woman who did my garden last year, and she was about 80% finished. told me she'd return in 4 days, didn't, emailed her a reminder about a week later, no answer, then waited two weeks and sent her a terse email asking for a partial refund. Hmmmm... that got her attention. That was Friday and she came today all apologetic, how she's had a "crazy month" --- yeah, join the club. The good thing is that, by way of apology, I got (according to her) a little extra. The best new, though, is that I must say I really like her work -- her aeasthetic -- so I am as of right now a happy camper.